Terms of Service

You retain rights in data you provide, subject to the rights needed for us and our service providers to host, process, transmit, display, back up, and support it for your organization. We do not sell customer-provided AIS or crew data or disclose customer-supplied fleet AIS positions or crew records to other customers. Public or licensed AIS traffic can be visible to multiple customers as part of the service. You are responsible for having a lawful basis and necessary notices, consents, and permissions to submit personal, crew, vessel, and other data; for the accuracy and legality of data and instructions; for selecting authorized users; and for complying with maritime, employment, privacy, export, and other laws that apply to your use.

Use integrations and AI features only after reviewing their configuration and the relevant provider terms.

You must keep credentials confidential, use reasonable security measures, promptly remove access when no longer needed, and notify us of suspected account compromise. You may not probe, disrupt, overload, reverse engineer, bypass security or access controls, introduce malicious code, misuse another person’s data, scrape or redistribute the service except as permitted, or use MIS unlawfully. You are responsible for activity under your accounts and for your organization’s devices and network.

MIS may depend on or connect to AIS, weather, mapping, identity, AI, email, hosting, and payment providers. Their availability, data, and terms are controlled by those providers. Your use of a connected service may be subject to its separate terms, fees, and privacy practices. We are not responsible for changes or interruptions caused by a third party, but this does not limit any responsibility that cannot lawfully be limited.

We aim to operate the service reliably, but do not guarantee a particular uptime, uninterrupted access, error-free operation, continuous data feed, or response time unless a signed agreement expressly provides one. Maintenance, connectivity, security events, force majeure, third-party dependencies, and circumstances outside reasonable control can interrupt service. Support channels and response commitments depend on the applicable plan or written agreement.

Fees, renewal, cancellation, and plan limits are set out in the applicable subscription or order. You must pay charges when due. We may restrict or suspend access where reasonably necessary to address a security threat, unlawful use, material breach, non-payment, or risk to the service or other users, and will provide notice where reasonably practicable and legally permitted. Either party may terminate as stated in the applicable order or agreement. On termination, access ends and data handling follows the agreement and Privacy Notice, subject to lawful retention and backup cycles.

The service, software, design, and Provider materials are owned by the Provider or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the subscribed features during the subscription for your internal business purposes, subject to these Terms. No ownership is transferred. You may provide feedback, which we may use to improve the service without restriction, provided it does not identify you or disclose your confidential information.

To the extent permitted by law, MIS and third-party information are provided without a promise that every data point, output, forecast, recommendation, or feature will be accurate, complete, timely, available, secure, or fit for a particular decision. Nothing in these Terms excludes a warranty, duty, or liability that applicable law does not allow to be excluded.

To the maximum extent permitted by applicable law, neither party is liable to the other for indirect, incidental, special, punitive, or consequential loss, or loss of profits, revenue, business, anticipated savings, goodwill, or data arising from use of the service. To the maximum extent permitted by law, the Provider’s aggregate liability arising from the service is limited to the fees paid or payable for the affected service during the 12 months before the event giving rise to the claim. These limits do not apply to liability that cannot lawfully be limited, or to any higher or different limit in a signed order or enterprise agreement.

To the extent permitted by law, you are responsible for third-party claims arising from data or materials you submit, your unlawful use of MIS, or your material breach of these Terms, except to the extent caused by the Provider’s own breach, negligence, or misconduct. Any indemnity is subject to applicable law and the terms of a signed customer agreement.

The governing law and dispute forum stated in your order or enterprise agreement apply. If none is stated, the parties will first try in good faith to resolve a dispute through the contact details in the account materials; applicable law and competent courts will then determine the dispute. Nothing here removes mandatory rights or consumer protections. We may revise these Terms by publishing an updated version and effective date. Material changes will be notified where required by law or contract. Continued use after an effective change constitutes acceptance only to the extent permitted by applicable law.